Complex situations

Enquiry Form

Most people do not need this form. If your situation is straightforward, the service finder will place you in a few questions and you can start immediately.

This form is for the cases that do not fit neatly — and there are plenty of those.

Before you send

Use this form if

Your passport history is unclear and you cannot say when your last one was issued.
Your citizenship runs through a parent or grandparent and the evidence is complicated or incomplete.
Your name has changed more than once and there are gaps in the chain.
A child application involves separated parents, an uncontactable parent, or a court order.
Certificates you need have been lost or were never held.
Your travel date looks too tight and you want an honest answer before paying.
Multiple family members need different services at the same time.

Before you send

What to include

The more you tell us, the faster we can place you:

Roughly when your last UK passport was issued, if you have ever held one.
Where you were born, and where your British parent or grandparent was born.
What has happened to the passport: expired, lost, stolen, damaged, never held.
Any name changes and when they happened.
Your travel date, if you have one.
Which country you are contacting us from.

Unique or complex cases

Tell us what is unusual about your situation

We will confirm which service applies and whether your travel date is realistic before you pay.

Your nameEmail address

Telephone number

Choose the dialling code, then enter the number as you use it locally.

Country you are contacting us fromTravel date, if you have oneWhen was your last UK passport issued?Tell us what has happenedPlease give us at least 10 characters so we can understand what has happened.

Your details are sent securely to the ASAP Passports team. We reply directly to the email address you provide.

Clear answers

Frequently asked questions

Should I use this form or just start online?

If you know when your last UK passport was issued and nothing unusual applies, start online. It is faster, and the guarantee clock starts sooner. Use this form if your case is genuinely complicated.

Will you tell me if you cannot meet my travel date?

Yes, before you pay. Tell us the date when you get in touch.

Is there a charge for asking?

No. Confirming which service applies to you costs nothing.

Use this form if

What to include

Tell us what is unusual about your situation

Frequently asked questions

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